Contact us

Contact Us

At Tipico, we're committed to providing you with the best possible gaming experience. Our dedicated support team is here to help with any questions or concerns you may have.

Customer Support Availability

We offer a range of support channels to ensure that you can get in touch with us easily and quickly. Please see below for more information on how to contact us:

• Live Chat: Available during our business hours, which vary depending on your location.
• Support Email: Send an email to our support team.
• Phone Support: Unfortunately, we do not have a dedicated phone number for support. However, you can contact us via email or live chat.

Help Centre and FAQ

Before reaching out to our support team, please take a look at our comprehensive help centre, where you'll find answers to frequently asked questions on various topics, including:

• Account verification
• Payment methods
• Bonus terms
• Responsible gambling tools

You can access the help centre by clicking here.

Verification and Account Help Support

If you need assistance with verifying your account or have questions about our security measures, please contact us via email.

Responsible Gambling Assistance

We take responsible gambling seriously. If you're concerned about your gaming habits or would like to set limits on your account, please don't hesitate to reach out to our support team via email or live chat.

• Self-Exclusion: You can also exclude yourself from playing for a specified period by contacting us.
• Responsible Gambling Tools: Our platform offers various tools to help you manage your gaming experience. For more information on how to access these tools, please contact us.

Technical Support

If you're experiencing technical issues with our website or mobile app, please try the following:

• Check that you have a stable internet connection.
• Clear your browser cache and cookies.
• Try accessing the site using a different device or browser.

If none of the above steps resolve the issue, please contact us via email or live chat. Our support team will do their best to assist you with any technical problems you may be experiencing.

Complaint or Dispute Guidance

In the unlikely event that we've made an error and affected your account balance or gaming experience, please let us know as soon as possible by contacting our support team. We'll work with you to resolve the issue promptly and fairly.

Communication Response Expectations

We strive to respond to all inquiries within a reasonable timeframe. However, please note that response times may vary depending on the complexity of your query or during peak periods. You can expect an initial response from us within:

• Email: 1-2 business days
• Live Chat: During operating hours (varies by location)

Mobile and Desktop Support Accessibility

Our website is designed to be accessible across various devices, including desktops, laptops, tablets, and mobile phones.

Multilingual Support

We offer support in multiple languages:

• English
• German
• French
• Italian
• Croatian
• Danish
• Turkish

Please select your preferred language by clicking on the flag icon at the top right-hand corner of our website or using a translation tool if available.

Preferred Contact Methods

While we're happy to assist you via email and live chat, we prefer that customers use our official contact channels. Please be aware that support responses may take longer when contacting us through unofficial channels.

We look forward to hearing from you!